Signup & verification
Verification email not arriving? Follow this five-step check
Find whether signup failed before sending, at the provider or after the receiving server accepted the message.
A missing verification email is a chain of questions, not a single deliverability problem. Did signup create a pending account? Was the email job created? Did the sending service accept it? Was it delivered? Does its link still work? Answer them in that order.
Ask the user to confirm the address they entered through an appropriate support channel. Do not ask them to forward a live verification token into an ordinary ticket. A safe request ID and approximate time are usually better for finding the event.
Trace one signup
- 1
Check application state
Find the pending signup and its creation time. If validation rejected it before the mail job was created, fix the form or explain the input error. Sending infrastructure cannot deliver a job that does not exist.
- 2
Inspect the queue
Check whether the job was picked up and whether it failed. Look for missing environment values, a stopped development worker or a template exception. Keep a record of the failure before retrying.
- 3
Read the sending response
For a Venmail integration, inspect the response for authentication, sender authorization or content errors. Record the message identifier when accepted. Never log the credential or the full confirmation link.
- 4
Find the recipient outcome
Use available delivery events and the user's spam-folder check. Acceptance by the recipient server is not proof that a person saw the email. An explicit permanent failure needs a different response from a temporary delay.
- 5
Test the link lifetime
If mail arrives after the token expires, issuing the same expired link again will not help. Correct the delay, let the user request a fresh link and retire the old challenge according to your framework's rules.
| Stage | Record | Example finding |
|---|---|---|
| Signup | Safe request ID and timestamp | Pending account exists |
| Queue | Job status and error class | Template failed before send |
| Delivery | Provider message ID if created | No message submitted yet |
| Resolution | One change and a new test | Fixed template; completed fresh signup |
For free local testing, use Mailpit to capture development SMTP messages. It helps distinguish template and application problems from internet delivery. It does not test whether Gmail or another provider will accept your production sender. Mailpit
You can build and test this workflow with free software. For live sending, check API or SMTP access and the sending allowance in your Venmail account; the public Free workspace offer is not a promise of a free production API quota. Venmail, Venmail
Close the incident when
- The failed stage is known
- A fresh signup completes
- Expired links remain invalid
- Retries do not flood the user
- Logs contain identifiers rather than secrets
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Explore Venmail's free planRelated practical guides
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